AI Adoption–DrivenResources & Documentation

Guides, tutorials, API documentation, and AI-enabled operational resources to support seamless adoption, faster onboarding, and improved productivity with WAKA FORWARD.

Getting Started

Guide

Quick Start Guide

Get up and running with WAKA FORWARD in 10 minutes

Article

Onboarding Best Practices

Tips for a smooth onboarding experience

Video

System Overview Video

Watch a 15-minute overview of all features

User Guides

Guide

RFQ Module User Guide

Complete guide to managing RFQs and quotations

Guide

Booking Operations Guide

Learn how to create and manage bookings

Guide

Invoice & Costing Guide

Master financial management and reporting

Tutorial

OCR Document Processing

How to use AI-powered document extraction

API Documentation

Documentation

API Reference

Complete API documentation with examples

Guide

Webhook Guide

Set up real-time event notifications

Code Samples

Integration Examples

Code samples for common integrations

Latest Articles

Insights, tips, and best practices for freight forwarders.

Operations•Nov 20, 2025

5 Ways to Reduce Quotation Processing Time

Learn proven strategies to streamline your RFQ process and respond faster to customers.

Technology•Nov 15, 2025

The Future of Freight Forwarding: AI and Automation

How AI-powered OCR and automation are transforming freight forwarding operations.

Business•Nov 10, 2025

Best Practices for Small Freight Forwarders

Tips and strategies for small freight forwarders to compete effectively.

Video Tutorials

Watch step-by-step tutorials to master WAKA FORWARD features.

Getting Started with RFQ Module

Watch tutorial

OCR Document Processing Tutorial

Watch tutorial

Creating Your First Booking

Watch tutorial

Need Help?

Can't find what you're looking for? Our support team is here to help.